Returns and Refunds

Effective Date: [13-09-2024]

Thank you for shopping at MICROCOMP, operated by MICROTRON INDIA TECHNOLOGIES PVT LTD (“we,” “our,” or “us”). We are committed to providing quality products and customer satisfaction. This Returns and Refunds Policy outlines the terms under which we accept returns and process refunds for products purchased through our website [www.microcomp.co.in] (the “Site”).

1. Returns

a. Eligibility for Returns

To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it. Certain products may not be eligible for returns, including:

  • Perishable goods
  • Custom or personalized items
  • Downloadable software products
  • Items on sale or clearance

b. Return Timeframe

You have 3-5 days from the date of delivery to initiate a return. After this period, we cannot offer a refund or exchange.

c. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info.microtronindiatec@gmail.com with your order number, product details, and reason for the return.
  2. Return Authorization: Once your return is approved, you will receive instructions and a Return Authorization (RA) number. Please do not return items without authorization.
  3. Shipping: Send the item back to us according to the provided instructions. You are responsible for paying the shipping costs for returning your item unless the product is defective or we made an error in your order.

d. Inspection and Approval

Upon receiving your returned item, we will inspect it and notify you of the status of your return. If the item is approved, we will process a refund or exchange.

2. Refunds

a. Refund Process

Once your return is approved, we will process your refund to your original payment method. Please allow 3-5 business days for the refund to appear in your account, depending on your bank or card issuer.

b. Partial Refunds

Partial refunds may be issued in certain circumstances, including:

  • Items not in their original condition or damaged for reasons not due to our error.
  • Returns requested beyond the specified return period.

c. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Gift cards
  • Downloadable software products
  • Custom or personalized items

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at info.microtronindiatec@gmail.com with your order number and details of the issue.

4. Damaged or Defective Items

a. Reporting Issues

If you receive a damaged or defective product, please notify us within 3 days of delivery. Provide your order number, a description of the issue, and photos if possible.

b. Resolution

Upon verifying the issue, we will provide a suitable resolution, which may include:

  • Replacement of the product
  • Full or partial refund
  • Other appropriate remedies

5. Cancellations

a. Order Cancellations

Orders can be canceled before they are shipped. Once shipped, the order cannot be canceled and must follow the return process.

b. How to Cancel

To cancel an order, contact us immediately at info.microtronindiatec@gmail.com with your order details.

6. Late or Missing Refunds

If you have not received your refund, please check the following:

  1. Bank Processing Time: Some banks may take additional time to process the refund.
  2. Contact Your Bank: Verify with your bank or credit card company if a refund has been processed.
  3. Contact Us: If you have done the above steps and still have not received your refund, please contact us at info.microtronindiatec@gmail.com.

7. Contact Information

For questions or concerns about our Returns and Refunds Policy, please contact us:

MICROTRON INDIA TECHNOLOGIES PVT LTD
No: 1, Bajanai Madam Street, Muthiraiyarpalayam,
Pondicherry, India, 605009
Phone: +91 9159991774
Email: info.microtronindiatec@gmail.com
GSTIN: 34AANCM8937G1Z0, State: 34-Puducherry

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